You have the right to exchange products purchased on www.mytesorito.com (the “Website”) by notifying My Tesorito (the “Vendor”) within seven (7) days from the day you receive the products. Once you have exercised your right of exchange in accordance with the procedures set forth below, the products to be returned must be handed over to the courier in one single shipment within seven (7) days of from the day you receive the products.
1. Return Conditions
The Vendor only accepts exchanges, no refunds, of merchandise within the time frames set forth above only if the following conditions have been met:
- The products have not been used, worn or washed and are in the same conditions in which they were received and, in any case, compliant with the requirements detailed in the section on Compliance Checks below;
- The identification tag (with the disposable seal) and labels are still attached to the products;
- The products are returned in their original packaging; and
- The products are not damaged.
Exchanges will be made for any other product. If selected product is less than the purchased item, store credit will be given for the difference.
2. Return Procedures
You can inform the Vendor of your intention to return merchandise by contacting hello@mytesorito.com.
3. Customized or Personalized Products
You cannot return or exchange customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons. Clearance items cannot be returned.
4. Compliance Checks for exchanged products
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
5. Exchange Times and Procedures
Exchanges are processed within approximately between three (3) to seven (7) business days of our receipt of the returned merchandise and confirmation that the return conditions have been satisfied.
6. Return of Damaged, Defective or Incorrect Products
You have the right to return products purchased on the Website due to an error on our part or because product(s) are damaged or defective, provided that you notify the Vendor within seven (7) days of receipt of the product(s), by contacting hello@mytesorito.com. You must return the damaged product(s) by mail in the same condition in which they were received, unused, unworn and unwashed, in their original packaging and with their identification tag attached with the disposable seal. The Vendor will examine the returned product(s) to determine whether they are damaged, defective or incorrect, and will inform you by email within a reasonable period of time of whether the Vendor will accept the returned product(s) and refund their price. If accepted by the Vendor, damaged, defective or incorrect product(s) will be refunded in full to your original method of payment, including applicable taxes and delivery shipping cost. In the event that the Vendor finds no damage, defect or error with the returned product(s), you will be notified that the refund will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
7. Limitation of Liability
THE VENDOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED ON THE WEBSITE OR AS THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE VENDOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE VENDOR WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE PRODUCTS, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, REVENUE, OPPORTUNITY, OR DATA.
8. Amendments and Updates
The Vendor may amend or update all or any part of this Return Policy at any time in its sole discretion and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on the Website. Please access the Return Policy on the Website regularly in order to check whether the Return Policy has been updated. If any provision of any part of this Return Policy shall be deemed invalid, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Return Policy.
